People often ask me how I listen to other people all day long and not go crazy. First of all, I don’t really ever look at what I do as “listening to people’s problems”. Yesterday, I was asked for some words to describe what I do, and my philosophy for doing it, and I came up with this:

Other people’s problems are exactly that.
Making them your own is not only arrogant- it’s unhealthy, exhausting and robs people of the creative pain that makes a life rich.
Being with them as they go through it is a privilege, but it is not always a call to action.
Presence is worth more than all the advice in the world. 

Works for me…